Customers != Solution ArchitectsA few years ago, we were asked to quote a small automation for an existing, repeat client. They wanted help streamlining a spreadsheet-based process that took about 1/2 day of a high-level employee's time each week.
Customer: Can you help us save some time by writing some Excel macros?
Susco: Of course we can develop some Excel macros for you. But first, why do you need them?
What is an Emergent Workflow? I'm not sure if there's any consensus on the definition of an emergent workflow. It's a term that I use to describe a pattern I have witnessed in business software. To me, an emergent workflow is a workflow that was not...