testing

September 18, 2017

User Support Isn’t Always a PICNIC

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It’s easy to assume that someone needing user support is not using the application correctly. What if there really is a bug? We’ve all seen the acronyms from user support techs: ID-10-T errors, PICNIC, PEBKAC, and so on. On the one hand, they’re pretty mean-spirited (but kinda funny). On the other hand, who can blame user […]

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August 4, 2017

How to QA for a Consulting Firm

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ONE:  Don’t just “break the system” I remember my very first QA task when I started here three years ago.  I was testing a client’s internal employee management system.  I had never tested anything before, so I asked my project manager, “How should I QA the software?  What does that mean?”  He answered simply: “Do […]

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