user support

April 6, 2018

Improving Salesforce User Adoption

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Salesforce User Adoption, Part II: Improving Salesforce User Adoption Creating a great Salesforce app for your team is only part of the solution; the other part is getting your team to use the app. The best tool in the world is useless if it’s not used! You’ve seen plenty of tips about signs your team […]

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September 18, 2017

User Support Isn’t Always a PICNIC

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It’s easy to assume that someone needing user support is not using the application correctly. What if there really is a bug? We’ve all seen the acronyms from user support techs: ID-10-T errors, PICNIC, PEBKAC, and so on. On the one hand, they’re pretty mean-spirited (but kinda funny). On the other hand, who can blame user […]

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