Why Carrier IT Teams Call Susco
Three reasons carrier IT leaders pick up the phone.
Migration consuming all capacity
The Guidewire or Duck Creek build owns your team. Everything else - integrations, custom work, new features - is stalled.
Integrations backlog growing
Every new vendor relationship adds a connector your core platform doesn't provide out-of-box. The queue never shrinks.
Roles open 60+ days
.NET, C#, Angular, and Guidewire specialists are nearly impossible to hire. The project backlog grows while recruiting drags on.
Who We Help
We work with carrier IT teams that are running too many priorities with too little capacity.
Specialty and regional P&C carriers
Workers comp, commercial auto, E&S, marine, surety, and program business with IT teams of 5-30 developers. Active migration. Growing integration backlog.
MGAs and program administrators
Smaller IT teams - often no internal dev capacity at all. Unique workflows that off-the-shelf platforms can't configure. Faster sales cycle, real urgency.
Claims-focused carrier divisions
VP of Claims Technology or Claims Operations driving specific integrations, automation, or mobile initiatives alongside the core platform team.
Three Lanes Susco Operates In
Whether you need embedded engineers, ecosystem integrations, or custom tools around your core platform – we deliver without the 6-month domain ramp.
Carrier ecosystem integrations
XactAnalysis, Symbility, Verisk, ISO, NIPR, payment systems, agent portals, state reporting, UKG/HRIS. The connectors your core platform doesn't provide out-of-box - built fast, built right.
Embedded engineering for overwhelmed IT teams
Senior .NET and Angular engineers who understand insurance operations and can contribute from week one. No offshore handoff. No junior rotation.
Custom workflow tools, portals, and mobile apps
Policyholder self-service portals, carrier mobile apps, claims workflow automation, internal operations tools, and reporting dashboards - scoped with clear ROI alongside the core platform.
AI-Enabled Claims Automation
We apply AI where it reduces cycle time or removes manual work – not because it’s on the roadmap.
FNOL triage and routing
Automatically categorize and direct new claims to the right handler, reducing first-assignment time.
Document summarization
Pull key data from adjustor notes, medical records, and correspondence - without manual review.
Automated intake processing
Thousands of claims processed through a unified intake interface, reducing data re-entry and error rates.
Proof note: One carrier integration reduced manual data entry by 80% and cut cycle time by 2+ days.
Premium Staff Augmentation
The most common entry point for carrier engagements. Senior engineers who embed with your team and own real work from day one.
- 100% US-based W2 employees, not contractors
- Domain expertise in insurance operations, carrier systems, and Guidewire/Duck Creek environments
- The engineer you onboard today is still contributing 12 months from now
Proof
Teams bring us in when the carrier system affects revenue, compliance, or the ability to scale.
Alacrity Solutions
164,000+ hours embedded across 12+ systems over 7+ years
Dispatch time reduced from 15-30 min to 2 min per claim. Unified intake processing thousands of claims/day.
Gilsbar
Replaced legacy policy CRM/ERP; built custom H&L claims system replacing Appian middleware
$348K/year in subscription savings. $40K/year in licensing eliminated. 2.5-year ROI.
Strategic Comp
Claims data automation between custom CMS and external systems
40% reduction in data entry time.
Why Susco for Carriers
We understand insurance operations, not just code
Our engineers know Guidewire, Duck Creek, XactAnalysis, NIPR, and the vendor ecosystem around your core platform. They contribute real carrier work from week one - not month six.
Right-sized for mid-market carriers
Accenture and Deloitte are built for $5B+ carriers. For a $200M specialty carrier with a 10-person IT team, Susco means direct access to senior engineers and leadership - not layers of account managers.
Senior, US-based, and built to stay
0.3% acceptance rate. 17 years average developer experience. Under 10% annual turnover vs. 57.3% industry average. The engineer you onboard today is still contributing 12 months from now.