Better Management for IA Firms: Explore Susco Resources

Explore Susco’s resources designed with IA firms in mind. Explore our free whitepapers and webinars designed to help you identify gaps in your process and select the right solutions to ensure better claims management with the ability to scale as you grow. Questions about any of these resources? Reach out to Susco to learn more.

White Papers

[Whitepaper] The Playbook for Automating Claims Management Processes

At a time when the insurance industry is going through rapid change and increased customer expectations, independent adjusting (IA) firms need the right technology to automate claims management and shorten cycle times. The right digital platform will modernize your operations and launch your firm to the next level.

[Whitepaper] The Power of Integrated Resource and Claims Management

In today’s fast-paced environment, traditional methods of managing resources and claims are no longer sufficient. The pressure to deliver faster, more accurate results is growing, and the need for a more efficient, integrated solution has never been greater.

[Whitepaper] Legacy System Conversion Guide

IT systems require continuous improvement to meet the growing needs of a business. In a rapidly changing industry, an off-the-shelf system may no longer meet the demands of your application or your users. Many firms know they’re operating on outdated systems, but it’s hard to know when it’s time to invest in an overhaul. Workarounds may buy some time, but investing in a custom software solution could bring a higher ROI in the long-term. Learn more about overhauling an outdated system by downloading your free Legacy System Conversion Guide.

[E-Book] 2024 Top Tech Investments for Independent Adjusting Firms

Outdated software is the number one barrier to growth in the insurance industry. Clunky digital processes are expensive and risky, and are often the root cause for failing to leverage economies of scale. In this whitepaper, we’ve detailed six software steps insurance companies can take to reduce overhead and serve more policyholders faster.

[Whitepaper] The Cost-Benefit Analysis of Claims Management Systems: Per-Claim SaaS to Custom CMS

IA firms need the right claims management system to serve their customers efficiently and effectively while remaining cost-effective. The right solution will depend on your unique business and growth goals — so how do you know which claims management system is right for you? This whitepaper will lay out a cost-benefit analysis of investing in a Software as a Service system or using custom software.

Webinars

[Webinar] How to Bullet-proof Your Third-party Integrations

Determining which third-party integrations are most useful to your organization can be a daunting task. Proper schedule and budget must be allocated to ensure their success, and they must be designed with high visibility and an intuitive user interface. This is key because this helps your adjusters and claims professionals feel empowered to manage them. Join our experts to learn how your next integration can be completed efficiently and without a hitch.

[Webinar] Is Your IA Firm Ready to Scale for the Next CAT?

Are you confident that your IA firm can handle the surge of claims during the next catastrophic (CAT) event? From initial intake to final settlement, the processes that suffice for low-volume claims may falter under CAT volume pressure. In this recent webinar, “Is Your IA Firm Ready to Scale for the Next CAT?”, Susco Chief Architect John McCawley and Keystone Experts and Engineers founder Daniel Price host an insightful discussion on the critical bottlenecks of CAT claim management. Watch the webinar recording to learn more.

Blog

The Importance of Data Security in Claims Management Integrations

Imagine an insurance adjusting (IA) firm integrating a new claims management system, transferring sensitive data on active claims, policyholders, and financial details.  During this process, a minor security lapse results in unauthorized access, exposing clients’ personal information. The fallout? Compromised client trust, potential legal ramifications, and a damaged reputation. This scenario highlights why data security […]

How to Choose the Right Integration Partner for Your Claims System

In claims management, third-party integrations are more than technical add-ons—they’re the foundation of operational strength and efficiency.  For insurance adjusting (IA) firms, choosing the right technology partner isn’t just about finding a provider but about aligning with a team that truly understands the industry’s challenges and nuances.  The right partner doesn’t just plug systems together; […]

5 Common Mistakes to Avoid in Claims Management Integrations

Mistake 1: Inadequate Planning Rushing into integration without a detailed plan sets the stage for issues later. Poor preparation often results in missed requirements, underestimated timelines, and inadequate resource allocation. Mistake 2: Overlooking Data Migration Challenges Data migration is one of the most critical yet commonly overlooked aspects of system integration. Problems like incomplete data […]

Questions About Susco’s IA Solutions?

The resources above, as well as our blog and press releases, should help you gain an understanding of some of the critical issues facing IA firms (and provide some solutions for you and your business to explore). Have questions about any of these resources? Want to see if Susco can help you better scale your operations? Contact us for a conversation.