Two Platform Realities.
The Same Capacity Problem.
Carriers land in one of two places. We meet you in either, and the entry point is the same senior engineer embedded in your team.
You run a commercial platform
Your migration or configuration work owns the team. Everything that connects to the core — vendor integrations, portals, custom tools, reporting — stalls behind it. We build everything around the core. XactAnalysis, Symbility, Verisk, ISO, NIPR, payment systems, agent and policyholder portals, mobile apps, and the workflow tools your platform can't configure out-of-box. We're not replacing Guidewire. We're building everything that connects to it.
Your core is custom .NET
You built your own platform because your workflows were too specialized for a commercial product. It made you competitive, but now one or two developers hold all the institutional knowledge, technical debt is compounding, and you can't hire .NET engineers who understand insurance fast enough. We work inside the core itself. Your platform is .NET. So are we, which means zero ramp on the stack. We embed on your core platform team, take on the modernization backlog, and become the resilience your one-or-two-developer system doesn't have today.
Not sure which lane you're in, or running both for different lines of business? That's common. Tell us how your systems are set up and we'll map it out.
Why Carrier IT Teams Call Susco
Three reasons carrier and MGA IT leaders pick up the phone.
Capacity is maxed out.
The core build — a Guidewire migration, or maintaining a custom platform with a two-person team — owns everyone. Integrations, new features, and modernization all sit in a queue that never shrinks.
The integration backlog only grows.
Every new vendor, TPA, or data feed adds a connector the platform doesn't provide out-of-box. XactAnalysis, Verisk, ISO, NIPR, state reporting, payments — the list never gets shorter.
Roles stay open 60+ days.
.NET, C#, Angular, and Guidewire specialists who also understand insurance are nearly impossible to hire. The backlog grows while recruiting drags on, and on a homegrown platform, every open role is also a key-person risk.
Who We Help
Carriers and MGAs running too many priorities with too little engineering capacity, on any core platform.
Specialty and regional P&C carriers
Workers' comp, commercial auto, E&S, marine, surety, crop/ag, and program business with IT teams of roughly 5–30 developers. On a commercial platform mid-migration, or on a custom .NET core that's showing its age.
See examples: carrier case study →MGAs and program administrators
Leaner IT teams, often little or no internal dev capacity. Unique workflows off-the-shelf platforms can't configure. Faster sales cycle, real urgency.
Claims-focused carrier divisions
A VP of Claims Technology or Claims Operations driving a specific integration, automation, or mobile initiative alongside the core platform team.
See examples: Alacrity Solutions case study →Where carrier operations break down
Patterns we see repeatedly inside carrier technology groups.
Core platform work consumes all IT capacity
Impact: Whether it's a Guidewire migration or a custom platform only two people understand, everything else — integrations, projects, backlog — stalls behind it.
Integration backlog grows with every vendor relationship
Impact: XactAnalysis, Symbility, Verisk, ISO, NIPR, payment systems — each needs a custom connector the platform doesn't provide. The queue never gets shorter.
Developer roles open 60+ days with no qualified candidates
Impact: The market for insurance-domain engineers is brutally tight. Projects slip while recruiting drags, and on a homegrown system, a single departure is an operational risk.
Post-acquisition system consolidation
Impact: Multiple books of business on disparate systems create data migration backlogs, workflow confusion, and reporting gaps — often onto whichever platform survives.
Four Lanes Susco Operates In
Embedded engineers, ecosystem integrations, custom tools, or work on the core platform itself — delivered without the six-month domain ramp.
Embedded engineering for overwhelmed IT teams
Senior .NET and Angular engineers who understand insurance operations and contribute from week one. No offshore handoff. No junior rotation.
Carrier ecosystem integrations
XactAnalysis, Symbility, Verisk, ISO, NIPR, payment systems, agent portals, state reporting, UKG/HRIS — the connectors your core platform doesn't provide out-of-box, built fast and built right.
Custom workflow tools, portals, and mobile apps
Policyholder self-service portals, carrier mobile apps, claims workflow automation, internal operations tools, and reporting dashboards — scoped with clear ROI alongside the core platform.
Core platform modernization (for custom .NET carriers)
When the core is your own .NET system, we work inside it: phased modernization, an API layer, cloud migration, new modules, and test coverage — the way we rebuilt a 200-feature legacy ERP across seven releases after two prior vendors failed.
AI on Both Sides of the House
We build AI where it moves a number, not because it’s on the roadmap. For carriers, that shows up in two places: the operations side, where it cuts claims cycle time and manual work, and the growth side, where it helps your distribution team write more premium.
AI-Enabled Claims Automation
We apply AI where it reduces cycle time or removes manual work, not because it’s on the roadmap. Built into your workflow, whether that’s a commercial platform or your own.
FNOL triage and routing
Automatically categorize and direct new claims to the right handler, reducing first-assignment time.
Document summarization
Pull key data from adjuster notes, medical records, and correspondence without manual review.
Automated intake processing
Thousands of claims processed through a unified intake interface, reducing data re-entry and error rates.
One carrier integration reduced manual data entry by 80% and cut cycle time by 2+ days.
AI Sales Enablement for Your Distribution Team
Carriers grow premium through the channel — appointing the right agencies, deepening wallet share with the ones you have, and getting in front of the right producer at the right moment. We build AI agents that find, score, and warm those relationships before a business-development rep ever picks up the phone. They plug into your CRM and outreach workflow and support your team — they don’t replace the seller.
Producer and broker job-change alerts
When a producer you'd built a relationship with moves to a new agency, that's your warmest path to a new appointment and a new stream of submissions. Get the alert the day it happens, not three months later.
Agency appetite and ICP scoring
Score appointed and prospective agencies against the lines, geographies, and risk profiles that actually convert, so your team spends its time on the agencies most likely to write the business you want.
Submission and market-shift trigger outreach
When a cat event, regulatory change, or market-hardening moment creates urgency in a segment, auto-stage outreach to the agencies writing that book. Whoever reaches out first wins the submission.
Agency leadership and M&A change alerts
Notifications when a principal changes or an agency is acquired — the window where a new decision-maker is actively re-evaluating carrier relationships before defaulting to incumbents.
Custom agency one-pagers
Generate a tailored appetite-and-capabilities leave-behind for a specific agency in minutes, built from what they actually write. Every meeting gets a personalized flyer without hours of design work.
Warm-intro and connection mapping
Surface second-degree paths into a target agency or producer, identify the bridge person, and draft the intro request — turning your team's existing network into ready-to-send introductions.
Susco has built signal-monitoring and outreach-automation agents on the same .NET/Azure stack your systems run on, with governance, auditability, and privacy controls built in.
Premium Staff Augmentation
The most common entry point for carrier engagements, on any platform. Senior engineers who embed with your team and own real work from day one.
100% US-based W2 employees, not contractors
Domain expertise across insurance operations, carrier systems, Guidewire/Duck Creek environments, and custom .NET core platforms
The engineer you onboard today is still contributing 12 months from now
Proof
Teams bring us in when the carrier system affects revenue, compliance, or the ability to scale.
Alacrity Solutions
164,000+ hours embedded across 12+ systems over 7+ years, .NET/C#/Angular/SQL Server throughout.
Dispatch time reduced from 15–30 min to 2 min per claim. Unified intake processing thousands of claims per day.
Regional Specialty Carrier
$348K per year in subscription savings. $40K per year in licensing eliminated. 2.5-year ROI.
$348K/year in subscription savings. $40K/year in licensing eliminated. 2.5-year ROI.
Strategic Comp
Claims data automation between a custom .NET claims system and an external system of record.
40% reduction in data entry time, with significantly fewer errors.
Custom Core-Platform Modernization
Modernized a 200-feature legacy platform onto Angular/C# across seven planned releases, after two prior vendors failed.
Mobile-friendly, Azure-hosted, fully supportable on a modern stack.
Why Susco for carriers
We understand insurance operations, not just code
Our engineers know Guidewire, Duck Creek, XactAnalysis, NIPR, and the vendor ecosystem around your core — and they're just as fluent inside a custom .NET policy or claims platform. Real carrier work from week one, not month six.
Right-sized for mid-market carriers
Accenture and Deloitte are built for $5B+ carriers. For a $200M specialty carrier with a 10-person IT team, Susco means direct access to senior engineers and leadership, not layers of account managers.
Same stack, zero ramp on homegrown systems
When your core is custom .NET/C#/SQL Server, we contribute from week one because we share your stack. No platform to learn before the work starts, and institutional knowledge that compounds instead of walking out the door.
Senior, US-based, and built to stay
0.3% acceptance rate. 17 years average developer experience. Under 10% annual turnover vs. the 57.3% industry average. The engineer you onboard today is still contributing 12 months from now.