Insurance
Services

Highly specialized in providing claims management systems for IA firms and other insurance services companies, along with mobile apps and integrations to major platforms like XactAnalysis and Symbility. 

Susco works with B2B enterprises across many sectors, with a primary focus in insurance/insurance services, but also has experience in healthcare, maritime, construction, and e-government. Our focus is web applications, systems integrations, mobile field applications, and customer portals. Our software can help update your manual processes to digital or replace legacy systems with new technology. Our software can automate your repetitive processes, empower your employees to be more productive, and better serve your customers.

Our People

Over 80 years of collective experience in the P&C insurance industry, often being the sole development resource for our clients.

Over 50 years of collective experience in claims management.

Over 25 years of collective experience with Xact and Symbility-related projects.

Projects by Type

Claims Systems Integrations
  • XactAnalysis & Symbility Integrations
  • Acquisition Integration
  • Adjuster Web Portal & Mobile App
  • Adjuster Dispatch Map Overlay
  • Bulk Assignment Import
  • Custom Claims Management System
Acquisition Integrations
  • Custom Claims Management System
Legacy System Conversions
  • Acquisition Integration
  • Custom Claims Management System
  • Policy CRM + ERP
Business Web Apps
  • Adjuster Web Portal & Mobile App
  • Adjuster Dispatch Map Overlay
  • Resource Management System
  • Bulk Assignment Import
Mobile Workforce Apps
  • Acquisition Integration
  • Adjuster Web Portal & Mobile App
    Carrier Mobile App
3rd Party Systems Integrations
  • NIPR Adjuster License Integration
  • Custom Claims Management System

Project Examples

  • Action

    Created system to keep adjuster licensing information up to date and allowed the company to easily verify adjuster credentials prior to dispatch

  • Result

    Allowed company to reduce monthly licensing database query costs by 95% ($10k/mo to $500/mo)

  • Action

    Included fully integrating with CMS as well as adding additional functionality such as the ability to writeback data, saving input time

  • Result

    Facilitated Symbility integration for a large carrier which allowed the TPA and carrier to respond to an unexpectedly busy hurricane season

  • Action

    Company acquisition where the existing legacy CMS and workflow were maintained and fully incorporated into Alacrity’s CMS

  • Result

    Allowed the acquired company to continue with its operations without disruption and allowed the parent company to import that data from the other system into the correct format for their operation

  • Action

    Created a web portal/mobile app for field staff to have visibility into the system remotely from the field

  • Result

    Allowed adjusters to access their assigned work as well as manage certifications and training

  • Action

    Created a map overlay to dispatch by proximity to loss location via an interactive map that showed availability, adjuster ranking, and verified necessary licensing

  • Result

    Went from manual Excel spreadsheet and phone-based dispatch to automated dispatch that reduced average dispatch time from 15 30 minutes to 2 minutes per claim, which improved cycle time and reduced dispatch staffing demands

  • Action

    Built a system to track adjuster profiles and certifications, send surveys to resources, and integrate with the adjuster dispatch map overlay

  • Result

    Made it easier to manage resources for HR staff

  • Action

    Developed a mobile app that gave policy holders access to their policy information and the ability to self-service their policy without having to call in

  • Result

    Reduced number of service inquiries, necessary support staff, and increased customer satisfaction

  • Action

    Developed screen in which office employees could upload carrier-supplied spreadsheets for bulk claim import

  • Result

    This dramatically reduced the data entry time during large volume events

  • Action

    Developed a customer system to track everything associated with a claim from assignments, activity logs, documents/photos, invoicing, and payroll including automatically calculating commissions when applicable

  • Result

    Streamlined payroll, dispatch, and assignment of resources from filtering by licensing, experience, and proximity

  • Action

    Reverse-engineered a legacy system whose subscription costs were tripling, as well as tied to an unsupported version of Windows

  • Result

    Saved the company $348,000 a year in subscription fees and gave them a superior product

Why Choose Susco?

The Susco team understands the challenges of developing internal business software and consistently delivers successful solutions within our customers’ desired budgets and time frames. We are transparent with our clients during the entire development process, which incorporates our core values of growth, communication, and efficiency. Our programs are equipped with a wide range of advanced solutions and capabilities.

Solutions

  • Work order systems
  • Accounts payable automation
  • Fieldwork management systems
  • Project management and timekeeping systems
  • Data warehousing
  • CRM systems
  • Enterprise-level reporting (across disparate systems)

Technologies

  • Business Process Analysis
  • APIs
  • Solution Design
  • MS SQL
  • ASP.NET
  • MySQL
  • C#.NET
  • Oracle
  • HTML5/JS
  • Objective
  • Systems Integrations
  • Java

Are you ready?

Let’s discuss options for building custom software for your company.
Contact Susco today to speak with one of our knowledgeable team members.

Contact Us