All Posts

Reading is Much Faster than Listening

So how many times today have you stopped what you were doing so you could pick up the phone, press 1, and then one by one listen to the 5 or 10 voicemails that piled up while you were in your last sales meeting or project discussion? Did you have to listen to any of the messages a few times to write down that number they told you to call back on?

It can be a very frustrating experience, to say the least, but now you can get away from voicemail entirely. Imagine this: someone calls you and gets sent to voicemail to leave a message. Instead of getting that dreaded icon on your phone telling you that there is a voicemail, you’ll get an email which contains their caller ID, an attached sound file of their message, and most importantly, a transcription of what they said. There are many benefits from using a voicemail transcription service, including:

  • The time savings associated with reading vs. listening to the message.
  • The ability to file the voice mail permanently in your email system.
  • The ability to easily forward the message to anyone.

There are two steps involved in doing this. First, you have to choose a transcription service provider. Then you have to set your phone to “Call forward on No answer” to the phone number the provider gives you. There may or may not be a fee for this depending on your carrier. Voicemail transcription providers generally charge between $20-$40/mth. and are two good ones. We’ve used are quite impressed with the quality of the transcriptions.

Recently, we’ve switched from to a free provider… Google Voice. Google Voice does a lot more than voicemail transcription if you’re willing to give all your contacts a new number to call you on. If you want to keep your current number, you can just set the Google Voice account to “do not disturb”, which sends calls straight to voicemail. These can be sent to you as text messages or emails. Be aware that currently the transcription quality isn’t as good as the paid services it tends to take more rings to make it to voicemail (but free is free).

Try it out. And after a few weeks of massive productivity gains, feel free to take some of your cost savings and invest in some custom software development to make your business run more efficiently.

Have a great week!


Recent Posts

My Personal Development Toolkit & History

I was just on the This Life without Limits podcast: audio here and video here! Purpose of this Post I wanted to compile a master list of concepts I’ve learned to drive personal transformation and how those concepts can be applied to one’s business / professional life. There is more content to come, but there’s […]

Preserve Data Quality – Prevent Errors with Technology and Build a Culture of Data Integrity

Data errors cost you more than you realize. Make better decisions and more money. Data accuracy is essential in insurance adjusting firms – it directly impacts your ability to make informed decisions and assess claims. It informs decision-making, improves efficiency, enhances customer service, and mitigates fraud. Data errors have many consequences, including incorrect assessments, claim […]

Reducing Customer Support Costs with Intuitive Software

Discover how replacing non-intuitive software with efficient solutions gives you an edge from a financial and operational perspective In the world of insurance adjusting, time is money. Yet, all too often, inefficient software drains both, leaving firms scrambling to keep their heads above the water and meet customer expectations.  Luckily, the situation isn’t all doom […]

Your Make vs. Buy Software Decision Greatly Impacts Your Business Success

Let’s compare off-the-shelf with custom software for insurance adjusting One of the most difficult aspects for insurance adjusting firms seeking digital transformation is the decision to make or buy software. It’s a strategic dilemma: Do you develop a custom software solution or purchase an off-the-shelf insurance software solution? What aligns best with your business goals, […]