March 29, 2018

You’re losing out by not having a Client Portal

in: Business, Software Tagged: business efficiency, client portal, client satisfaction, customer satisfaction, customer service, customer support, project communication

In a fast-paced, connected world, how can companies keep their clients engaged and satisfied? Even if your business model is selling fungible, disposable widgets, customers look for two-way conversations about their experiences. This is even more true for companies that provide professional services. Clients need to know you’ll provide support when needed, yet live support […]

March 7, 2018

Blue in the face: Is my software development team listening to me?

in: Business, Developers, Software Tagged: Active Listening, custom software, custom software development, project communication, software development communication

Is your software development team listening to you? Good project communication helps prevent costly rework and ensures that product owners and development teams understand each other. We don’t speak the same language, even if we’re both speaking English. We all know that feeling of frustration when we’re trying to communicate and just not getting through. […]