September 18, 2017

User Support Isn’t Always a PICNIC

in: Developers, Programming, Software Tagged: Developers, software development, softwares, tech support, technical support, testing, user support

It’s easy to assume that someone needing user support is not using the application correctly. What if there really is a bug? We’ve all seen the acronyms from user support techs: ID-10-T errors, PICNIC, PEBKAC, and so on. On the one hand, they’re pretty mean-spirited (but kinda funny). On the other hand, who can blame user […]

August 4, 2017

How to QA for a Consulting Firm

in: Business, Developers, Programming, Software Tagged: QA, quality assurance, software development, testing

ONE:  Don’t just “break the system” I remember my very first QA task when I started here three years ago.  I was testing a client’s internal employee management system.  I had never tested anything before, so I asked my project manager, “How should I QA the software?  What does that mean?”  He answered simply: “Do […]