Embedded AI Example #1: Intake Unstructured Data into a Database
If you’ve ever spent time manually entering claims from email into a software system, you already know—it’s slow, repetitive, and error-prone.
Now imagine this:
You forward an email with claim info, and within seconds…
🚀 The system reads it, parses it, fills out the claim form, and routes it where it needs to go.
No human hands. No rekeying. No delays.
This is exactly what AI-powered email intake inside RocketClaims does. And in this post, we’ll show you how it works, what it does well, and a few best practices for getting the most out of it.
Step 1: Email Comes In, AI Takes Over
In a recent client demo, we walked through how RocketClaims automatically extracts key claim data from incoming emails.
Here’s what happens:
- An email is sent with claim details in the body text.
- Our AI middle layer reads the message and parses relevant fields like:
- Claimant name
- Address
- Dates
- Policy number
- Incident description
- The AI then auto-fills the claim form in RocketClaims—accurately and instantly.
“It didn’t make any mistakes… because I would never demo something that makes mistakes,” we joked in the walkthrough.
But truthfully? It’s highly accurate in real-world use too.
Step 2: Review & Approve in One Click
Once AI finishes populating the form:
- You can review everything in RocketClaims
- Make any minor edits if needed
- Click approve, and the claim is ready to move forward
No copying. No pasting. No chasing PDFs.
Step 3: Set Up a Dedicated Claims Inbox
One crucial tip we give every client:
Set up a dedicated Outlook inbox for claim assignments.
Why? Because AI needs context to work well. If this inbox receives both claims and regular back-and-forth emails, the system can get confused and pull the wrong data.
When you give the AI a clean signal—just claims, no clutter—it performs at peak accuracy.
What AI Handles Well
- Text-based emails with structured claim info
- Common fields like name, address, phone, and incident data
- Outlook Exchange integrations
- Parsing fields with over 95% accuracy
What to Watch For
- PDFs & Attachments – Not currently parsed by default
- State abbreviations – Occasionally misread (e.g., “GA” vs. “CA”)
- Unstructured or mixed emails – Multiple message types in the same inbox can throw off the parser
We’re always improving the parsing engine, but as with any AI, clean inputs = better outputs.
Final Thought: Faster Claims, Fewer Headaches
AI email intake in RocketClaims eliminates tedious data entry—and makes your claims team more efficient overnight.
It’s simple to set up. Incredibly accurate. And it only takes one Outlook inbox to unlock the full power of automation.
No more bottlenecks. No more burnout.
Just claims… done.