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Improve Claims Management Efficiency With User-Friendly, Responsive Web Applications

Streamline processes, capture better data, and increase office productivity.

Claims management efficiency increases productivity and data accuracy, reduces errors, and saves time. To be efficient, insurance adjusting firms have to invest in suitable user-friendly, responsive web applications. The goal is to make all digital interactions as frictionless, intuitive, and efficient as possible.

User-friendly responsive web applications design means creating responsive web pages that automatically adjust for different screen sizes – whether on a desktop computer, tablet, or phone. This feature gives adjusters and clients access to forms and other information anywhere, from any device.

The building blocks for these applications are created using HTML5, a markup language to structure and present content on the web, and JavaScript (JS). While HTML5 creates the basic structure and presents the content, JS defines the interactive elements that engage users. Such an app increases claim management efficiency and productivity and streamlines workflows. 

Responsive web applications

Responsive web applications adjust to fit the screen on which they’re being viewed, eliminating the need for different designs to fit screen sizes. This provides the seamless experience clients want, but how are these apps created in HTML5/JS?

HTML5 is supported in all modern browsers, and with the addition of JS, a fundamental element, developers can create high-performing web applications to reduce server calls without plugin technology.

Web pages are interpreted as a graphic interface written in HTML5. However, JS, a web version of actual programming code, is used to write applets for website use. JS is what makes the web pages interactive.

How HTML5/JS improves the user experience

When it comes to user experience, JS is the real hero in web applications built in HTML5/JS. Its frameworks can add the bells and whistles to create an incredible customer journey and streamline workflows. Some additions that make a difference include the jQuery hover sub-tag cloud that creates pop-up boxes and displays sub-tags when a user hovers over. JS also contributes to the user experience with:

  • Performance enhancement. No page refresh is needed to get real-time information. With 47% of users expecting web pages to load in two seconds or less, speed is of the essence. With JS, the page loads quickly without a refresh. App speed and performance also increase because JS does not require code compilation. Fewer lines of code are needed so the browser can render pages faster.
  • Easily implemented complex design attributes. The HTML5/JS combination means intricate designs and modern features are much easier for developers to execute. Using JS also creates a uniform design over all the pages of your web application, which means users can navigate them effortlessly.
  • A fluid experience with single-page applications. JS creates a fluid experience and cohesive interface on one page versus a multi-page application. 
  • An intuitive user interface. When a user clicks on a button, it will perform an action. This is a reasonable expectation. Users get a consistent, invisible interface that helps them achieve their goals quickly and smoothly. An intuitive interface uses familiar elements (buttons, links, etc.) to make the experience more familiar.

Enhance productivity, data management, and real-time analysis

Manual extraction is time-consuming and inefficient. Data drives decisions in modern business, and web applications can replace manual data entry, resulting in fewer errors, better use of resources, and more efficient information gathering.

Data extraction (web scraping) software can be built in JS to extract, process, and filter information from a source. Regular data extraction can facilitate workflows, help you optimize processes for a competitive edge, and provide real-time data for analysis. Data can be shared easily.

Easy integration

The information gathered from your web app can integrate seamlessly with your CMS or ERP, which means no manual entry into multiple systems; resources can be deployed where they offer the most value.

API and web service support

HTML APIs are a collection of JS libraries that can be used directly in HTML files without customizing JS codes. When the HTML5/JS combination is used to build an app, HTML5 can mark scripting APIs that can be used with JS in addition to specifying markup.

Calls and requests, definitions, and protocols are written and invoked with HTML. The API then uses class or attribute patterns within the HTML element to invoke API functions. HTML5 API functions include:

  • Drag and drop
  • Geolocation
  • Audio
  • Video

An HTML5/JS web application not only boosts productivity and keeps the data pipeline flowing, but it can also be customized, flex with your changing business needs, and be developed rapidly. 

Customizable and flexible

Modern websites are active and engaging; JS makes that happen, and a dynamic user experience can be created with very little code. JS libraries exist to create these interfaces, as well as open-source languages.

You can also use existing HTML5 front-end user interface frameworks that can speed development time. User-friendly, responsive web applications offer flexibility when business conditions change. Have a new feature? A change? Instead of updating the app with changes in process, the alterations are made on the server and automatically appear when the user re-launches the app.

HTML5/JS web applications save money

Developing a web application is much less expensive than building a downloadable application. A web application also works on every platform, device, and system version, which makes it quicker and easier to build than a downloadable app, which is platform specific.

Calculating the ROI for a web app is a complicated process because it’s based on increased efficiency and productivity, customers gained and retained, and improvement in customer satisfaction, along with cost and sales.

Building a user-friendly, responsive web application in HTML5/JS offers claims management efficiency and internal and external benefits, including increased productivity, better decision-making data, improved customer experience, and the flexibility you need.

Susco makes your business more efficient and boosts your workflow

Step into the future with a customized, flexible, easy-to-use web application that upgrades your processes and boosts customer satisfaction. Using HTML5 and JS, Susco closes operational gaps and helps you communicate effectively internally and externally.

For over a decade, our dedicated team of web and application developers has built custom solutions that align with business goals. Discover what we can do for you.

Get in touch today so we can schedule your free one-hour assessment.

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