Customers != Solution ArchitectsA few years ago, we were asked to quote a small automation for an existing, repeat client. They wanted help streamlining a spreadsheet-based process that took about 1/2 day of a high-level employee's time each week.
Customer: Can you help us save some time by writing some Excel macros?
Susco: Of course we can develop some Excel macros for you. But first, why do you need them?