March 23, 2018

Tips for Using Salesforce Record Types

in: Business, Software Tagged: business, salesforce, Salesforce administration, Salesforce business processes, Salesforce record types, Salesforce setup

Many companies use Salesforce not only for sales-related CRM but also for managing disparate business processes. Salesforce record types can help administrators fine-tune their orgs and manage business processes for different users effectively. Sometimes, administrators go a little overboard with custom record types. Even after reading the documentation, it can help to see how other […]

March 22, 2018

Writing Software Requirements 101

in: Business, Developers, Programming, Software Tagged: custom software, custom software development, Programming tag, requirements, softwares, writing software requirements

Writing software requirements should be easy, right? Right? Of course we know exactly what we need and can tell you exactly what the software should do. Unfortunately, it’s not always so easy. Writing software requirements well takes detailed, deep thought about business requirements. It also takes clear communication between the people who will use the software […]

March 7, 2018

Blue in the face: Is my software development team listening to me?

in: Business, Developers, Software Tagged: Active Listening, custom software, custom software development, project communication, software development communication

Is your software development team listening to you? Good project communication helps prevent costly rework and ensures that product owners and development teams understand each other. We don’t speak the same language, even if we’re both speaking English. We all know that feeling of frustration when we’re trying to communicate and just not getting through. […]

February 26, 2018

What is Technical Debt?

in: Business, Developers, Programming, Software Tagged: custom software, custom software development, software development, technical debt

You may have heard software developers and project managers talk about “technical debt”. This term has been around since the 1990s and is growing in popularity. But what is technical debt and why do people keep talking about it?

February 15, 2018

Are You Underutilizing Salesforce, Part I

in: Business, Software Tagged: business efficiency, salesforce, Salesforce administration, Salesforce adoption, Salesforce features, Salesforce integration, Salesforce value, underutilizing Salesforce

Your team may have been working in Salesforce for a while. Now is the time to ask: are you getting the most value from your subscription? How can you tell if you are underutilizing Salesforce?