August 4, 2017

How to QA for a Consulting Firm

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ONE:  Don’t just “break the system” I remember my very first QA task when I started here three years ago.  I was testing a client’s internal employee management system.  I had never tested anything before, so I asked my project manager, “How should I QA the software?  What does that mean?”  He answered simply: “Do […]

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May 15, 2017

The Midnight Coaching Email

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Let me take you back to the year 2011. This was a big year for us, as Susco had made a big name for itself as one of the first movers in mobile app development studios in the State of Louisiana. We were growing revenue at 50% per year and collecting awards like they were going out of style.

At the time I was a babe at 33, not a grey haired 39 year old – so needless to say, the success started going to my head. I thought of myself as being very emotionally intelligent with how I dealt with people, but it’s very easy when growing a company to do a great job focusing on the way you treat your clients and referral sources but not apply the same effort with your staff. This blind-spot almost cost me one of my best employees at the time. In the interest of protecting the innocent, I’ll refer to them as “Jim”. So, here we go…

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March 17, 2017

Has My Business Outgrown My Technology?

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We get this question a lot from business owners in the middle of a growth phase. Often, they are already using systems for accounting and CRM (Customer Relationship Management), and they are not sure what processes could be improved, and if there is a business case to improve them. Over the years, we’ve identified a […]

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August 7, 2012

Reading is Much Faster than Listening

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So how many times today have you stopped what you were doing so you could pick up the phone, press 1, and then one by one listen to the 5 or 10 voicemails that piled up while you were in your last sales meeting or project discussion? Did you have to listen to any of […]

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June 4, 2012

How to Increase Productivity by 50% for $200

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Are you viewing this blog on your left screen, middle screen, or right screen? If your answer is “uh… my only screen” and you spend significant time in from of a computer, then you’re missing out on a huge opportunity for productivity gains…Adding another monitor.

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